Invoicing & Payment Procedures
 

Invoice Processing:

• Applicable License Fees are due prior to activation of the iControl WebStudio^TM Software
• Hosting  Fees are due monthly are processed 10 days prior to the 1st of the month.
• Work Orders are processed upon completion of all tasks assigned to the work order.

Work Orders (Custom Work):

• Our hourly rates:
  • Software Programming $80.00/hr
    • 30 minute minimum
  • Phone Support $80.00/hr
    • No charge for on-line support
    • 15 minute minimum, Phone support 
    • After hours support Emergency or Expedited
      • (High Priority) $120/hr
      • 2 hr minimum
  • Software Programming Emergency or Expedited Programming
    • (High Priority) $120.00/hr
    • After hours programming
    • 2 hr minimum
  • Contracted Services $80.00/hr
    • 30 minute minimum
  • Contracted Services (On-Site) $160.00/hr
    • Clock runs from door to door
    • 1 hr minimum
•  All contract work is time tracked via Pro WorkFlow (http://www.myicontrol.com)
• Quotes available upon request only
• Minimums are per job request

Making Payments:

1. Credit Card - This is the best way and the most cost affective form of payment. Invoices have a "Pay Now" feature that will allow you to pay for your invoice upon receipt. For hosting we use your Credit Card information and the Automatic Recurring Billing (ARB service from our bank) we set up an ARB subscription for the first (1st) of each month and your card is charged the specified hosting amount. You get a receipt via email and there are no additional fees for this service.
   
   Note: Any declined Credit Card or ARB transaction must be paid in full within 72 hours of the failed transaction to avoid termination of service.
   
2. Manual Invoicing - When set to manual invoicing you will get Invoice 10 days prior to the first of the month and that invoice will be due upon receipt. You will receive an email copy the day the invoice is generated, and a hard copy will be mailed to you via United States Postal Service. There is a $15.00 service fee for manual invoicing.

Please let ILGM know if you wish to move to a specific billing or payment plan. 

IT IS THE RESPONSIBILITY OF THE CUSTOMER/CLIENT TO MAKE SURE THAT THEIR ACCOUNT IS PAID IN FULL. ILGM IS NOT RESPONSIBLE FOR LOST INVOICES OR EMAIL INVOICES NOT  REACHING THEIR DESTINATION. IF YOU HAVE ANY QUESTIONS CONTACT 719-884-1137 IMMEDIATELY TO AVOID TERMINATION OF SERVICES.