Invoicing & Payment Procedures
Payment Policy
Unless otherwise noted, ALL INVOICES are "due in full on receipt." Any monies paid above the invoiced amount will be credited to your account. Credits are not applied to ARB Subscriptions. Your account is "PAST DUE" if ILGM does NOT receive payment within 10 days of the invoice date. If your account is PAST DUE, any or all services will be canceled, without exception, until all monies are paid to bring your account current, including a $100.00 Re-Connect Fee. A Late Fee of 10.0% will accrue monthly, as well as a $5.00 re-billing fee, on accounts unpaid after 10 days. If an invoice becomes 30 days past due, ILGM will attempt to collect the past due amount through a local collection agency and additional charges may be incurred. ILGM products & services are NOT REFUNDABLE in any way whatsoever. This includes any un-used portion of your existing hosting and any un-used portion of your Product License.
Cancellation Policy
To cancel your service, ILGM must receive written notice mailed to 5811 Oil Baron Dr. Falcon, CO 80831 at least 60 days prior to your desired last day of service. If notice is not received 60 days prior, you will be responsible for the next subscription renewal period for hosting or licenses. ILGM will release all personal assets once all monies owed are paid in full & any existing contracts are fulfilled. Written notice is required for the security of your data and website. There are no exceptions to this policy.
14 Day Guarantee
If you're not happy with your service for any reason, cancel your account within 14-days and we'll refund your money.
If you have accrued time during the 14 day period, we will refund your money minus the time accrued billed at the cuttent ILGM rate. If you bought a package that included a free domain or email, we will refund your money minus the cost of the domain registration fee or email service fee and transfer the domain or email to you. Cancellation requests must be submitted via email to billing@ilgm.com. We'd really love to know whatchanged your mindso we can fix it either for you or for others. Please consider telling us why you're leaving in your cancellation request.
3rd Party Contractors
3rd Party Contractors are defined as any person and/or company approved to do work on your behalf. The preferable method of communications & payment is through you (ILGM Client). All monies invoiced said contractor are your responsibility. Any monies invoice to the contractor that become 30 days late becomes your responsibility and the above payment policy will be invoked.
Privacy Statement
We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your personal information. Click here to view our Privacy Policy.
iControl WebStudio Toolbar
We have created this end-user license agreement and acceptable use policy, so that you may understand how to use and distribute the toolbar software. Click here to view the Terms and Conditions.
Support Procedures
ILGM understands that technical support is vital for the success of your web site. With this in mind we are devoted to ensure that your product is working and that you have access for securing help through our free Customer Support Center. You can post your issues at the Customer Support Center or once you have created your account you may email tech.support@ilgm.com and your question will be posted in the " Report a bug, an error or post a question " area where a professional technical representative or experienced iControl user will be able to post replies and solutions to your questions.
Phone Support is available by calling 719-884-1137. Monday-Friday from 9am to 4pm MNT someone will be available to help you. Outside these hours, you may leave a message and as soon as someone becomes available, we will contact you. (A support fee may be billed). If this is an emergency, please call 719-884-1137 and use extension 0.
Service Level Agreement (SLA)
It is now widely accepted that service provision and receipt should be governed by an agreement. This is essential to define the parameters of the service, for the benefit of both the provider and the recipient. To view ILGM's SLA, click here: Service Level Agreement
End-User License Agreement (EULA)
An EULA is a legal contract between the ILGM and the end user (Customer/Client) of its application(s). The EULA details how the software can and cannot be used and any restrictions that the ILGM has imposed. To view ILGM's EULA, click here: End-User License Agreement.
Acceptable Use Policy (AUP)
From time to time ILGM may impose rules and regulations regarding the use of its software and services. Such rules and regulations are referred to as our Acceptable Use Policy (AUP). To view ILGM's AUP, click here: Acceptable Use Policy.
Questions concerning invoicing and payment should be directed to ILGM's accounts payable department by calling 719-884-1137 extension #3. Click here to view ILGM's Invoicing & Payment Procedures. |
