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Policies, Procedures & Agreements

ILGM strongly urges all subscribers, clients & users to familiarize themselves with all agreements which, together, detail the legal contract of service between Interlogic Graphics & Marketing, Inc.  and its customers. Knowing your rights and your obligations can prevent unnecessary actions being taken on a website.


Invoicing & Payment Procedures

14 Day Guarantee
If you're not happy with your iControl WebStudio service for any reason, cancel your account within 14-days and we'll refund your money - no questions asked. If you have accrued support or programing time during the 14 day period, we will refund your money minus the time accrued billed at the current ILGM rate. If you bought a package that included a free domain or email, we will refund your money minus the cost of the domain registration fee or email service fee and transfer the domain or email to you. Cancellation requests must be submitted via email to billing@ilgm.com. We'd really love to know what changed your mind so we can fix it either for you or for others. Please consider telling us why you're leaving in your cancellation request.

3rd Party Contractors & Vendors
3rd Party Contractors and Vendors are defined as any person and/or company approved to do work on your behalf, supply you with software and/or hardware. The preferable method of communications & payment is through you (ILGM Client). All monies invoiced said contractor are your responsibility. Any monies invoice to the contractor that become 30 days late becomes your responsibility and the above payment policy will be invoked.

Privacy Statement
We have created this privacy policy to demonstrate our firm commitment to your privacy and the protection of your personal information.  Click here to view our Privacy Policy.

Intrusion Detection & SPAM Detection
Our intrusion detection system inspects all inbound activity and identifies suspicious patterns that may indicate a network or system attack from someone attempting to break into or compromise a website including but no limited to spamming of online forms. We analyze these patterns and automatically block traffic to offending IP address and networks. We also provide specific servers with PCI Compliant and these servers are scanned repeatedly each month by TrustWave (https://www.trustwave.com/) for your protection.

Support Procedures
ILGM understands that technical support is vital for the success of your web site. With this in mind we are devoted to ensure that your product is working and that you have access for securing help through our free Customer Support Center. You can post your issues at the Customer Support Center or once you have created your account you may email tech.support@ilgm.com and your question will be posted in the " Report a bug, an error or post a question " area where a professional technical representative or experienced iControl user will be able to post replies and solutions to your questions.

Phone Support is available by calling 719-884-1137. Monday-Friday from 9am to 4pm MNT someone will be available to help you. Outside these hours, you may leave a message and as soon as someone becomes available, we will contact you. (A support fee may be billed). If this is an emergency, please call 719-884-1137 and use extension 911.

3rd party contractors and vendors are responsible for supportingt their own products and/or services, please contact them directly.

Service Level Agreement (SLA) 
It is now widely accepted that service provision and receipt should be governed by an agreement. This is essential to define the parameters of the service, for the benefit of both the provider and the recipient.  To view ILGM's SLA, click here: Service Level Agreement

End-User License Agreement (EULA) 
An EULA is a legal contract between the ILGM and the end user (Customer/Client) of its application(s). The EULA details how the software can and cannot be used and any restrictions that the ILGM has imposed.  To view ILGM's EULA, click here: End-User License Agreement.

Acceptable Use Policy (AUP)
From time to time ILGM may impose rules and regulations regarding the use of its software and services.  Such rules and regulations are referred to as our Acceptable Use Policy (AUP).  To view ILGM's AUP, click here: Acceptable Use Policy.

Questions concerning invoicing and payment should be directed to ILGM's  accounts payable department by calling 719-884-1137 extension #3. Click here to view ILGM's Invoicing & Payment Procedures.

Invoice Policy
Unless otherwise noted, ALL INVOICES are "due in full on receipt." Any monies paid above the invoiced amount will be credited to your account. Credits are not applied to ARB Subscriptions. Unless otherwise agreed in writing, your account is "PAST DUE" if ILGM does NOT receive payment within 10 days of the invoice date. If your account is PAST DUE, any or all services will be canceled, without exception, until all monies are paid to bring your account current, including a $100.00 Re-Connect Fee.  A Late Fee of 10.0%  will accrue monthly, as well as a $5.00 re-billing fee, on accounts unpaid after 10 days. If an invoice becomes 30 days past due and ILGM has a credit card on file, ILGM will attempt to collect the past due amount with said credit card or ILGM will attempt to collect the past due amount through a local collection agency and additional charges may be incurred. ILGM products & services are not refundable in any way whatsoever. This includes any un-used portion of your existing hosting and any un-used portion of your Product License. In the event that ILGM has to take legal action to enforce the provisions of this section, the prevailing party shall be entitled to its reasonable expenses, including attorney’s fees, regardless of whether in house or outside counsel is employed.

Automatic Recurring Billing (ARB)

ARB Subscriptions will attempt to automatically charge your credit card on the first day of each month. Your account is "PAST DUE" if the transaction is declined. If your account is PAST DUE, any or all services will be canceled, without exception, until all monies are paid to bring your account current, including a $100.00 Re-Connect Fee (for disconnected accounts only). If possible, ILGM will attempt to recharge your card within ten (10) days; if a second failure occurs an invoice will be issued with a Late Fee of 10.0% and a $5.00 re-billing fee. If an invoice becomes 30 days past due, ILGM will attempt to collect the past due amount through a local collection agency and additional charges may be incurred. ILGM products & services are NOT REFUNDABLE in any way whatsoever. This includes any un-used portion of your existing hosting and any un-used portion of your Product License. In the event that ILGM has to take legal action to enforce the provisions of this section, the prevailing party shall be entitled to its reasonable expenses, including attorney’s fees, regardless of whether in house or outside counsel is employed.


Cancellation Policy
To cancel your service, ILGM must receive written notice mailed to 6946 N. Academy Blvd. #252 Colorado Springs, Colorado 80918 at least 60 days prior to your desired last day of service. If notice is not received 60 days prior, you will be responsible for the next subscription renewal period (yearly or monthly) for hosting or licenses. ILGM will release all personal assets once all monies owed are paid in full & any existing contracts are fulfilled. Written notice is required for the security of your data and website. There are no exceptions to this policy.